Workorder Trail

I am wondering why we dont have some way to trace the work done on a pc; now let me explain the situation
1. customer came in with virus on system, DNR recommended came back from support.com that it required a new hard drive
2. client buys new hard dard drive as well as the restore and optime service from us
3. goes home lan work for few days and then stop, he bring the system back in i do not see any network adapters in device manager, with the nic being on board the best recomendation is a new pc or central repair

if i want to pull the work order that shows the hard drive was diagnosed as bad there is no way i know to pull this report

Please read the tds workbook for g-mil and oracle. It tells you to type the work order number into the advanced search field. Also it tells you how to look additional information up about an order. Click the pencil next to the sku sold and then click order history. That is where the summary of the service receipt is left behind.

i am refering to the workorder that is placed on the desktop after the repair is complted not the workorder in oracle

Please read my response above. Review the workbook and what i outlined above to view the service receipt on the order.

Thanks,

sir i have read the tds handbook cover to cover here is the w/o# 0211510263599 for the dnr or even the w/o# 021150266041 for the restore nowhere does it says in the notes where support.com advised that the hard drive was failing.

I just looked at 0211510263599. If you follow the directions outlined in my earlier response you are able to view the service notes after clicking the pencil of the repair.

I clicked on "Notes History" and I can see the different notes. For example this is what was left behind:

We were not able to repair your PC remotely. We recommend to take data backup and change the HDD

The specific problem(s) we found were Your systems hard drive keep on failing take back up change the HDD as early as possbile

The other order was a restore optimize and protect and this is what was left behind
Your anti-virus software was registered with McAfee to ensure that you remain protected with the latest virus definitions and software updates. Your McAfee account is the email address you provided for this service, and the password was set to "admin001" - we recommend that you log in to your McAfee account at https://home.mcafee.com/Secure/Protected/Login.aspx and change this password by clicking the My Profile link and then clicking the Update button on the account information window.

The following services were performed:
- Restored your PC operating sytem to its original factory specifications
- Installed McAfee AntiVirus Plus
- Removed trialware applications
- Optimized PC settings to ensure top performance
- Left a tune-up report on your desktop

ok i found what your looking at sorry for not looking at the pages more closly it defintyly was not in the book but this will help me for tech serives in the future and i will makre sure to train other tech associates to look for this

Page 22 of the workbook has this information.

Thanks,
Chris