Diag & Repair

Just out of sheer curiosity, Client brings system in with no connection to the internet, the end result was he paid $199 for Diag, Repair & Protect, there was no virus detected on his computer, was he charged for the right service?

pshah911 wrote:Just out of sheer curiosity, Client brings system in with no connection to the internet, the end result was he paid $199 for Diag, Repair & Protect, there was no virus detected on his computer, was he charged for the right service?

If there was work performed on the PC. Was it repaired and now able to get on the internet. If yes then you are correct.

Thanks Chris, also was wondering when we do a diag/repair we are putting mcafee antivirus on the system maybe we can create an upsale oppurunity to give them either mcafee internet security or total protection if this is possible

pshah911 wrote:Thanks Chris, also was wondering when we do a diag/repair we are putting mcafee antivirus on the system maybe we can create an upsale oppurunity to give them either mcafee internet security or total protection if this is possible

That is a great idea. I know the merchant has been looking at this in the past. I will pass this on to her again.

Thank you.