Need a "Quick Fix & Tips" Section

There have been some situations where our Tech associates and even TSS associates run issues that might have them stumped. I've had a few associates, both within the store and from other stores, that needed help finding a way to connect a computer to the internet that may go beyond the obvious fix. I understand we are sales people first, and techies second, but we should have a section where we can share some insight that might be able to fix both simple and complex situations. This way we wouldn't have to escalate an issue higher than it needs to, when another TSS might have the answer.